FAQs
Equipment Hire
What types of equipment do you hire out?
We offer a comprehensive range of event equipment including audio systems, lighting, staging, dance floors, projectors, screens, party machines, furniture, marquees, and specialised packages for weddings, parties, and corporate events. Browse our categories to see our full range of offerings.
What brands do you use?
We only use high-quality, trusted brands including JBL, Yamaha, Bose, and Chauvet. Our commitment to quality ensures reliable performance for your event.
Is your equipment regularly maintained?
Yes, all our equipment is professionally maintained, thoroughly tested, and sanitized between hires. We conduct comprehensive checks before each rental to ensure everything works perfectly for your event.
Can I hire individual items or do I need to book a package?
Both options are available. You can hire individual items based on your specific needs, or choose from our curated packages that offer better value for complete event solutions.
Do you provide instructions for using the equipment?
Yes, all our equipment comes with clear setup and operation instructions. For more complex systems, we offer setup services and can provide demonstrations if needed.
Booking Process
How far in advance should I book?
We recommend booking as early as possible, especially for weekend events and during peak seasons. For specialised equipment like silent disco systems or outdoor cinema packages, 3-4 weeks' notice is ideal.
What information do I need to provide when booking?
Please provide your event date, location, equipment needs, delivery/collection preferences, and any specific requirements. For larger events, details about venue access and power availability are helpful.
Do you require a deposit?
Yes, we require a 50% deposit to secure your booking, with the balance due before delivery. For bookings over $1000, different payment terms may apply.
What payment methods do you accept?
We accept credit cards, direct bank transfers, and cash payments. Credit card payments can be made online or by phone.
What's your cancellation policy?
Cancellations made more than 7 days before your event receive a full refund minus a $50 administration fee. Cancellations within 7 days of your event may incur a 50% charge. Please refer to our Terms and Conditions for complete details.
Delivery & Setup
Do you deliver and set up the equipment?
Yes, we offer delivery and setup services throughout Perth and Fremantle. Setup services can be added to your hire at an additional cost based on the equipment and complexity involved.
What areas do you service in Perth?
We primarily service Perth's southern suburbs and Fremantle area. We can deliver to other areas within the Perth metropolitan region for an additional fee based on distance.
How much does delivery cost?
Delivery fees depend on your location and the amount of equipment hired. Delivery is free for orders over $500 within 15km of our O'Connor facility. We'll provide specific delivery costs when you book.
Can I collect the equipment myself?
Yes, collection from our O'Connor facility is available during business hours. Please ensure your vehicle is suitable for transporting the equipment safely.
What time will you deliver and collect?
Delivery and collection times are arranged when booking. We typically deliver on the day of your event (or day before for early events) and collect the day after. Specific time windows will be confirmed prior to delivery.
Technical Questions
Do I need a power source for the equipment?
Most of our audio, lighting, and projection equipment requires standard 240V power. Some items such as battery-operated lights and passive speakers may not need direct power. We'll advise on power requirements when you book.
What size generator do I need for outdoor events?
For events without access to mains power, generator requirements depend on your equipment selection. As a guide, a typical PA system with basic lighting might require a 2-3kVA generator. For comprehensive setups including projection, larger sound systems, and effect lighting, a 5kVA or larger generator is recommended.
How much space do I need for a dance floor?
Our dance floors are modular (93cm x 93cm tiles) allowing custom sizes. As a guide:
- Small (25-50 guests): 2m x 2m (approximately 4-6 tiles)
- Medium (50-100 guests): 3m x 3m (approximately 9-12 tiles)
- Large (100+ guests): 4m x 4m or larger (16+ tiles)
How bright are your projectors for outdoor cinema?
Our outdoor cinema projectors are 5000+ lumens, suitable for viewing after dusk. For daytime viewing or partially lit areas, we recommend our higher brightness options (7000+ lumens) and appropriate screening positions away from direct light.
Specialty Services
Can you help with event planning?
Yes, we offer event planning assistance to help select the right equipment, optimise venue layouts, and ensure your technical needs are met. Our experienced team can provide consultation services based on your specific event requirements.
Do you offer discounts for multi-day hires?
Yes, we offer reduced rates for equipment hired for multiple days. Typically, the second day is charged at 50% of the first day's rate, and subsequent days at 25% of the daily rate. Ask for a custom quote for extended hire periods.
Are you insured?
Yes, we carry $5 million in Public Liability Insurance to ensure complete protection and peace of mind for your event.
Can you accommodate last-minute bookings?
We try our best to accommodate last-minute bookings subject to equipment availability. Please call us directly on 0408 697 061 for urgent requests, and we'll do everything we can to help.
For any questions not covered here, please contact our team at freohire@gmail.com or call 0408 697 061.